FAQ's

Q: How do I book a birthday party?

Ans: Please call the respective outlet and we will be happy to understand your requirements and check available dates to make a reservation for you.

Q: Is it ok to email a date request for a party directly from your website?

Ans: Yes, kindly fill the contact us form with requisite details. We will try our best to respond within 1-2 days of your request. If you need immediate assistance, please feel free to call the respective outlet directly and our team will be happy to assist you.

Q: Is it ok if I bring in my own decorations?

Ans: For every birthday, we provide basic decorations. However, if you wish to add your own decorations or are looking for a personalised custom styling decoration, you must let us know at the time of booking; the cost will be based on the theme and type of decoration chosen.

 Q: Is it ok for my child to choose any of the theme options that are listed on your website?

Ans: We have a variety of themes and offerings, but we will steer you toward the activities that we believe your child and his or her guests will enjoy the most based on their age.

Q: Are we allowed to bring snacks & drinks at the restaurant?

Ans: Other than your customised birthday cake, no outside food or drink is permitted in the restaurant.

Q: What time should I arrive for my scheduled birthday party?

Ans: For kids, we request that the birthday child and his or her parents arrive half an hour prior to the start of their party. That will allow time to meet with your birthday party coordinator and set up your cake at the party venue before your guests arrive.

Q: Are there any rules and regulations for the party participants?

A: Yes. We expect each participant of the birthday parties to follow certain safety guidelines. You will receive detailed information at the time of booking.

Q: When do I give you my final headcount for the party?

Ans: When you book your birthday party, we take an estimated headcount; a final headcount is required at least 36 hours before the actual party.

Q: What should be the duration of the party?

Ans: Typically birthday parties last for two hours, allow yourself 45 minutes for cake cutting, and another 1 hour for other games and other activities.